Is your IT department still using data exports, spreadsheets, and long, extensive man hours to extract basic metrics? And when a new question arises, do you repeat this painful process each time? When your department is overloaded by tedious, inefficient tasks, its advancement and innovation is halted. If this scenario is too familiar to your IT department, it could be a sign that your department is not leveraging real-time reporting and real analytics in the most efficient and correct way.

Real-time reporting and real analytics are both crucial for monitoring and improving IT operations. Both, however, have very different functions that bring different benefits to an organization. This is why it is necessary for IT managers to be able to recognize the differences between the two in order to implement the right strategy.

Many organizations mistakenly use real-time reporting and real analytics interchangeably, and fail to realize the very different, yet valuable, benefits they bring to a department. Real-time reporting leads you to immediate, but limited corrective actions. It provides insight into your current IT environment, giving your department the ability to monitor operations and quickly resolve issues that may arise. 

Real analytics, on the other hand, help guide internal decision processes by highlighting patterns, co-relationships, outliers, etc. An example of real analytics in action would be predictive analytics. Predictive analytics requires large amounts of historical data and co-relationships in order to forecast future outcomes.

Both real-time reporting and real analytics are crucial for understanding and enhancing operations, but it is necessary to understand when and how to leverage the two.  

Cut through the jargon and see what "IT Business Analytics" really means. This webinar will explain the key differences between various reporting and analytics options, with examples from ServiceNow customers. 
 
 

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