Increasing Service Desk productivity can improve service availability, resource utilization, and cost effectiveness. But more importantly, it directly impacts the value IT provides to end-users and the business. Implementing best-practice processes and operational systems is a great first step, but how do you measure productivity and determine which processes are working?
View this 30-minute webinar as we explore the crucial role that full-featured analytics plays in increasing service desk productivity. Through live demo and real-world use cases, you'll discover how going beyond simple KPIs can uncover hidden service-desk problems, provide actionable insights, and ensure sustainable and continuous improvement.