As digital transformation demands a new business culture, companies are scrambling to integrate new technologies into their organization’s management, processes, and culture. This shift in focus has IT as the center of today’s businesses — creating an urgent need for the department to continually maintain, as well as improve, operational performance.
The IT team at Cardinal Health, a Fortune 25 company with 35,000 employees, faced these exact challenges while trying to improve performance and innovation levels in their department. Led by Ben Sapp, Director of IT Service Management, the team embarked on an initiative to break the tradeoff between efficiency, costs, and service.
Cardinal Health’s IT department sought to provide data-driven insights, deliver recommendations for improved performance, and drive accountability of KPIs. What they discovered in their pursuit was their lack of valuable analytics tools necessary to drive their initiatives and performance levels towards their target.
The team found their solution with Numerify’s suite of pre-built analytic applications. With deeper insight into their IT performance, the department began leveraging data to drive their new performance objectives and achieve the goals set in their minds.
Join us in this exclusive webinar to hear Ben discuss their journey towards greater analytics and share their department’s returns gained from their analytics investment, including:
- Reducing incident volume by 50% and increasing service catalog adoption levels
- Using text analytics to identify key installation, operations, and licensing issues
- Creating a single source of truth across IT operations, services, and business service management