IT is the backbone of the modern business. But with an increasingly complex and interdependent technology landscape, it can be challenging to meaningfully improve IT operational performance.

Learn how leading enterprise IT organizations employ advanced analytics to generate deeper insights and drive smarter decisions while delivering greater value to the business. KPIs are important, but alone they fail to provide the insights necessary to run modern IT organizations.

We review traditional KPI’s used by IT Service Management, what questions they answer, and where they fall short. Using real uses-cases, we’ll introduce 5 new measurements IT can employ to drive improvement and efficiency, improve service levels, and deliver true business value.


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