Let’s say your IT organization has processes in place that seem effective on the surface — you resolve service outages, provision resources, and manage changes as required. Your monthly reports may satisfy IT executive requirements, but how aware are you of your business customers’ needs and service expectations in relation to these processes? In their initial efforts to define IT service delivery processes, many organizations have unintentionally pushed customers to the end of the equation.
Aligning interdependent resources and workflows is crucial for IT operations to be successful — but not at the expense of the customer. Too frequently, IT faces excessive pressure to deliver business metrics, and not enough significance is placed on the goals and values of the customers.
Join Troy DuMoulin, VP Research & Development at Pink Elephant, and Numerify Director of Product Marketing Mark Gabbard as they discuss how team misalignment can hinder service delivery.