Delivering an exceptional service experience is paramount for every IT organization. Balancing process and stability of key services while ensuring up-time and business focus continues to become more difficult as organizations move through their digital transformation. The metrics your IT business needs to monitor and manage health are continually changing, and therefore can be difficult to uncover.
To drive Operational Excellence in your IT organization, you need a relentless focus on strategy, process, performance, and - most importantly - the end user. Having visibility into the metrics that drive Operational Excellence gives you the flexibility to course-correct when issues arise, gain the most value from your IT services, and foster a data-driven culture.
Application health scorecards and deep-drive metrics
Combined incident, outage, and change trending
Financial and revenue impact of downtime
Availability and major incident visbility