Today’s IT leaders focus on a multitude of significant initiatives and tasks: digital transformations, process efficiency, business alignment, resource allocation, and beyond. Yet an often-overlooked area is how business employees feel about their interactions with IT — despite the fact that user satisfaction is critical to IT’s continued success as a business partner.

One Fortune 500 customer sought to increase transparency around how their employees experienced IT services. The company faced business challenges such as high costs driven by complexity, volume and approach, lack of visibility across service providers, and a negative perspective of IT. Company leaders turned to Numerify to aggregate data from disparate systems such as BMC Remedy® and internal social networks for a comprehensive view of all employee interactions with IT. This, in return, allowed company leaders to achieve a holistic view of the IT department and its impact on the company. 

IT-business alignment is as important as ever, and full visibility across the plan, build, run spectrum for all stakeholders in an organization is of absolute necessity. Tune in to this webinar playback to learn how Numerify Analytics are enabling the company’s leaders to fully leverage their data sources to better understand the employee experience. Learn from just one of Numerify's many successful customer stories. Additionally, attendees will discover how our customers are able to: 

  • Conduct in-depth analyses of user satisfaction around employee perceptions and sentiment
  • Provide executives with insight into trends around employee experience and satisfaction levels
  • Help team leaders draw correlations between employee experience and workloads, engagement level, and IT response
 

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