Thursday, 8/16 | 10am PT/1pm ET

In the era of Agile and DevOps, the classic Change Approval Board (CAB) process can seem medieval - a weekly or bi-weekly meeting of all-powerful IT leaders and senior engineers holding court like royalty of old, hearing the supplications of the assembled peasants seeking various favors. The heightened drama is a result of the high stakes … degraded IT services can result in reduced revenue, productivity, customer satisfaction, and product quality. You may know that some deployed changes will fail, what you often don’t know is which changes will fail... until your users find out for you.

How can you modernize your Change Management processes and progress along your Agile and DevOps journey? Come hear the latest research from guest speaker Charles Betz, lead DevOps Analyst at Forrester, and experiences from companies like yours from Florian Schouten, VP of Customer Success at Numerify. Topics that will be covered include: 

  • Levels of maturity in Change Risk Management and how you can achieve them
  • How traditional Change Management fits into Agile and DevOps
  • How IT Service Management, APM, and other data can fuel ML driven Change Success
  • Numerify-presented customer change success case studies

Charles Betz

    
Charles Betz

Principal Analyst, Forrester


Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Florian Schouten

    
Florian Schouten

VP Customer Success, Numerify


Florian Schouten leads Numerify’s customer success function, which encompasses solution consulting, customer enablement, account management and global support. Florian has 17+ years of experience helping Fortune 500 companies effectively use analytics solutions to improve planning, drive accountability and streamline mission critical back office functions including IT, HR, PPM and Finance.

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