Every IT organization would like to reduce the number of incidents they experience. The rewards for achieving this are substantial: fewer business disruptions, lower IT costs, and the ability to concentrate talent on growth and innovation.

However, with your organization experiencing ever-increasing complexity, where do you start? In this on-demand webinar, Joe Foley, Director of IT Business Analytics Services, and Jim Henaghan, Solutions Consultant, speak about the experiences of companies like yours. Topics that will be covered include:
  • Proactive analytics-driven incident reduction strategies that target the highest impact problem hot spots
  • How Machine Learning models can help predict incidents and reduce incident volume
  • Using analytics to bring together siloed teams and standardize on best practice processes
  • How text analytics techniques can help extract insights trapped in unstructured data

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