Improve IT Service Quality & Agility with Actionable Analytics
Do you have the visibility you need to improve service quality and agility … while cutting costs?
The Numerify Continuous Service Optimization solution provides you with analytics that optimize and reduce the costs of incident, problem, and request management. Gain theinsights needed to reduce Incident volume, improve service quality, and get more out of vendor relationships.
How can you reduce your IT service costs while improving customer satisfaction and service levels? Ben Sappand Amit Shah of Numerifywill provide an overview and solution demo. Topics that will be covered include:
Proactively surfacingand fixing team performance issues
Holding both internal and external service teams accountable
Reducing MTTR using process mining techniques
Mining data for root cause using Natural Language Processing