The Complete Guide to Service Stability and Operational Transparency

A recent survey of 250+ IT leaders revealed that 60 percent don't have a single view of IT performance across all people, processes, and projects. Another 41 percent admitted to having an incomplete picture of service health and service performance. From this survey, it is clear that IT management is more often than not, working in the dark. What happens when IT departments are lacking the clear visibility and insights they need?

As organizations undergo digital transformation, the role of IT becomes more intricate and leaders face new challenges in governing the evolving and moving parts of their department. IT organizations have become like sailors who need visibility to navigate their business ships into the right course — and safely past the IT obstacles that may appear. Without the necessary equipment and strategies, sailors and IT departments will find themselves sinking before reaching their destination.

Sail into the new era of your IT department with the operational transparency your organization needs. By adopting new IT analytics, your organization can gain greater visibility across all stakeholders involved in IT performance while driving innovation with new insights. 

Our latest eBook, Charting the IT Operations Course with Analytics, will provide your department with the skills and knowledge necessary to leverage these valuable analytics. Learn how to:
  • Understand the business impact of outages and major incidents
  • Curb risks to applications and service delivery
  • More effectively evaluate resource allocation and better plan for future needs
  • Hold your service providers accountable with comprehensive oversight of performance

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