At Palo Alto Networks, two of the top objectives for the Director of Customer Success, Steve Januario, are obtaining the highest end-user satisfaction and driving innovation. In order to gauge how their IT teams were doing, they needed access to trends of metrics including CSAT, NPS, MTTR and reoccurring incidents. After partnering with Numerify, IT leaders able to use prebuilt dashboards to save a tremendous amount of time in creating reports from scratch. IT Business Analytics provide the metrics needed for their IT organization to perform more effectively.

 

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