The Director of Business Applications at Rambus, John Rabasa, reveals one of their key IT goals: to improve customer service. He shares “it’s hard to change what you’re doing, if you don’t know how you’re doing both on the ticket side and customer satisfaction side.” Generating the reports that described how their IT organization was doing was far too time consuming. IT business analytics from Numerify had a direct impact on their ability to compute backlog and view trends. Additionally, analytics made it easy to generate their own reports and dashboards for business intelligence.

 

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