Do you have the visibility you need to improve service quality and agility — while cutting costs?
A recently released study conducted by Forrester associated Numerify’s IT Service Management analytics solutions with a three-year net benefit of over $4M, 214% ROI, and a less than 3 month payback period—delivered by reducing incident volume, increasing employee productivity, and reducing outsourced vendor spend.
Join Ben Sapp and Amit Shah of Numerify as they provide an overview and demo of the Numerify Continuous Service Optimization solution. They will share how the solution leverages AI-powered analytics to optimize and reduce the costs of incident, problem, and request management—enabling you to reduce your IT service costs while improving customer satisfaction and service levels.
You will learn how to:
- Proactively surface and address team performance issues
- Hold both internal and external service teams accountable
- Reduce MTTR using process mining techniques
- Mine your data for root cause using Natural Language Processing